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We guarantee our personalized products to be free of manufacturing errors or product defects. If there is a quality issue with your order, you may return it in new condition and in its original packaging for a prompt exchange for the same item, or immediate full refund.

Understandably, personalized items cannot be accepted for return, unless there is a manufacturing error or product defect.
All refunds and exchanges must be made within 30 days of receipt.

Please review your personalization information before submitting your order. Check spelling, dates and names carefully. You are welcome to email us at [email protected] if you have questions about personalization, before placing your order.
Understandably, we are not able to accept cancellations or changes to orders once they are put into production.
NOTE: also reserves the right to cancel your order at its discretion should the order be deemed inappropriate for language, content or material.